Privacy Policy

1.Introduction:

Welcome to Yumdeli!  

Yumdeli India private limited (“yumdeli”), a company incorporated under the Companies Act,2013 and having its registered office at 47, 1st Floor, Satoshi Raichur hub, Near Gandhi chowk, Raichur Karnataka-584 101. We connect people with the best of their neighbourhoods by enabling businesses to meet consumer's needs of ease and convenience and in turn, generate new ways for people to earn, work, and live.  

This Privacy policy (“privacy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website(www.yumdeli.in) and mobile application ‘yumdeli’ (Collectively, the “Platform”). and for the purpose of this Privacy Policy (“yumdeli”, “Company”, "We", "Us", or "Our"), a Company established under the Laws of India. The term “you” and “your” refer to the user of the yumdeli Platform. The “Services” refers to any services offered by yumdeli Platform.

By using our Service, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at support@yumdeli.in

2.Information We Collect:

We collect two types of information from you: Personal Information and Non-Personal Information.

Personal Information:

• This includes information that identifies you as an individual. We collect the following types of personal information when you use our Service:
• Account Information: Your name, email address, phone number, and account login details (e.g., username and password).
• Payment Information: Your credit/debit card details, billing address, and payment transaction data (Note: payment processing is done securely via third-party payment gateways).

Order Information: Details about the food you order, the delivery address, and any preferences you provide (e.g., special instructions for delivery).

Location Data: Your device’s GPS coordinates (if you have location services enabled) to facilitate delivery to your location.

Customer Support Information: Any information you provide when contacting our customer support team, including chat logs or email correspondence.

Non-Personal Information:

This includes data that does not directly identify you but may help us improve our Service. Examples include:

• Device Information: Type of device, operating system, and browser version.
• Usage Data: Information about how you use our website and mobile app, including time spent on pages, features accessed, and clickstream data.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect data on how you interact with our Service. For more information on cookies, please see our Cookie Policy.

3.How We Use Your Information:

We use the information we collect from you for the following purposes:

• Order Fulfilment: To process and complete your orders, including payment processing, delivery, and order tracking.
• Account Management: To create and manage your account, and to provide you with access to our services, including order history and preferences.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide customer service.
• Marketing: To send you promotions, special offers, or marketing materials, if you have opted in to receive them. You can opt-out of marketing communications at any time.
• Improvement of Service: To analyse and improve the functionality, features, and user experience of our Service.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.

4. Sharing Your Information:

We do not sell your personal information to third parties. However, we may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who help us operate our business, such as payment processors, delivery partners, customer service tools, and marketing platforms. These service providers are obligated to keep your information secure and use it only as necessary to perform their services.
• Legal Requirements: We may disclose your information if required by law, to comply with a legal process (such as a subpoena), or to protect our rights, property, or safety, and that of our users or others.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs.

5. Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or request that we no longer use your information, please contact us at support@yumdeli.in

6. Security of Your Information:

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption technologies (such as SSL/TLS) to secure payment transactions and protecting stored data using industry-standard security practices.

However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

7. Your Data Privacy Rights:

Depending on your location, you may have certain rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal or contractual reasons).
• Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in the email or contacting us directly.
• Data Portability: In certain cases, you may request that we transfer your personal data to another service provider in a structured, commonly used format.

To exercise any of these rights, please contact us at support@yumdeli.in We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience with our Service. Cookies are small data files stored on your device that help us remember your preferences and analyze how you use our website and app.

You can control cookies through your browser settings. Please refer to our Cookie Policy for more information.

9. Children's Privacy:

Our Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

10. International Transfers:

If you are located outside of the country where Yumdeli operates, please note that your personal information may be transferred to, and processed in, countries that may have different data protection laws. By using our Service, you consent to the transfer of your data to these countries.

11. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

                                                                                                Cookie Policy

At Yumdeli, we use cookies and similar tracking technologies to enhance your experience on our website and mobile app (collectively, the "platform"). This Cookie Policy explains what cookies are, how we use them, and how you can control them.

By using our Service, you consent to the use of cookies as described in this policy. If you do not agree with the use of cookies, please disable them as described below or refrain from using our Service.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit a website or use an yumdeli app. They allow the website or app to recognize your device and remember certain preferences or actions over time. Cookies can be "persistent" (stored for a set period) or "session" cookies (temporary and deleted when you close your browser).

2. Types of Cookies We Use

We use different types of cookies to provide a better experience on our Service. These cookies can be categorized as follows:

1. Essential Cookies

These cookies are necessary for the basic functionality of our Service. They enable core features like secure logins, Ordering cart functionality, and payment processing. Without these cookies, we cannot provide the services you have requested.

2. Performance and Analytics Cookies

These cookies help us understand how users interact with our Service, allowing us to improve performance and user experience. They collect data on things like pages visited, time spent on the site, and error messages.

3. Functionality Cookies

These cookies allow us to remember choices you make (such as your preferred language, region, or username) and provide enhanced, more personalized features. They make your experience smoother and more tailored to your needs.

4. Advertising and Targeting Cookies

These cookies are used to deliver targeted advertisements to you based on your browsing behaviour. They track your activity across different websites to create a profile and serve you relevant ads.

5. Social Media Cookies

These cookies are set by social media platforms (such as Facebook, Twitter, Instagram) and allow you to share content or log in to our Service via your social media account. They also help us track how our content is shared and engaged with on social media.

3. How We Use Cookies

We use cookies for several purposes, including:

To personalize your experience on our website and mobile app (e.g., remembering your login credentials, language preferences, and order history).

To improve our Service by analysing how users interact with our platform, identifying trends, and fixing issues.

To serve targeted ads to users who have previously interacted with our platform and may be interested in specific offers or promotions.

To maintain the security of our Service and ensure a smooth user experience.

4. Third-Party Cookies

We may allow third-party service providers, such as advertising networks, analytics providers, and social media platforms, to place cookies on our Service. These third parties may use cookies to collect information about your online activities across different websites or apps and provide you with targeted advertising or other content based on your preferences.

Some third-party services we use may include:

Google Analytics – for tracking website usage and performance.

Facebook Pixel – for measuring the effectiveness of advertising campaigns and delivering targeted ads.

Google Ads – for showing relevant advertisements based on your activity.

These third parties have their own privacy and cookie policies, and we encourage you to review them.

5. Managing and Controlling Cookies

You have control over how cookies are used on your device. You can manage your cookie preferences and make changes to your settings at any time:

1. Cookie Consent Banner

When you first visit our website or use our app, we will display a cookie consent banner. You can choose to accept or decline the use of certain types of cookies. You can adjust your preferences at any time by accessing our Cookie Settings.

2. Browser Settings

Most web browsers allow you to control cookie settings. You can set your browser to refuse cookies or alert you when a cookie is being sent. The following links provide information on how to manage cookie settings in the most popular browsers:

Google Chrome: How to manage cookies in Chrome

Mozilla Firefox: How to manage cookies in Firefox

Safari: How to manage cookies in Safari

Microsoft Edge: How to manage cookies in Edge

If you disable cookies in your browser, please note that some features of our Service may not function properly.

3. Mobile App Settings

If you use our mobile app, you can control certain tracking and cookie preferences through your device settings, such as adjusting privacy settings or disabling location tracking.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. Please review this page periodically to stay informed about how we use cookies and how you can manage your preferences.

7. Contact Us

If you have any questions or concerns about this Cookie Policy or how we use cookies, please feel free to contact us at:

Yumdeli
Email: support@yumdeli.in
Phone: 085324 52233

Address: Office No:47, 1st Floor, Santoshi Raichur hub, Near Gandhi chowk, Raichur, Karnataka 584 101.

© 2024 Yumdeli, All rights reserved.